PRIVACY POLICY
AP-PRO PRIVACY POLICY
AP-PRO respects the privacy of individuals and recognizes the importance of maintaining the security of the media in which their data resides. As such, we have adopted this Privacy Policy. This policy explains how and why we collect, store and use personal information.
Who processes the data?
AP-PRO is directly responsible for the processing of this data. It is a company registered in the Paris Trade Register under number 880 361 910. Its head office is located at 149 Avenue du Maine. You will find the contact details of the person in charge of data protection at AP-PRO as well as the list of the various departments of the agency at the end of the document.
What information do we collect, how long do we keep it and why do we collect it?
The information we collect from our customers is provided by consent. That is, when the “contact us” form is completed and sent. The purpose of processing this information is to contact the user in order to answer his questions and to discuss directly with him about our services and his projects. In this sense, the data is stored directly in our CRM (Customer Relationship Management) tool. This tool allows a better internal organization and an improvement of the quality of our customer relationship. The data collected is stored for 3 years from the last interaction with a prospect. In the case of a conversion of a prospect into a customer, this data is stored during the entire period of execution, in order to meet legal obligations such as proof of a service performed. CUSTOMER SERVICE – We use the information we collect in connection with our customer relations and support services. The information collected or produced in this way is kept for the duration of the contract and as stated above, in the case of a natural or legal person, characterized as a “prospect”, the data is kept for 3 years from the last contact. Only clearly identified persons working within AP-PRO have access to this data. COMMUNICATION – AP-PRO may use the information collected from its users to communicate with them about current and potential future offers and general information about its business.
What are the legal grounds for data processing?
We process the above-mentioned data on the following legal grounds: 1. The processing is essential for the execution of a service. These data are mandatory and the cessation of their processing will block the entire relationship with the customer. 2. Consent. Any user who is part of the database can, if he/she so wishes and at any time, withdraw his/her consent and request to obtain, modify or delete his/her data. Cookies and Tracking Technologies – This information is stored (cookies and similar tracking technologies) to help us understand how our site is used, to tailor it accordingly and to communicate the most relevant information. See section #9: “Other Comments or Complaints” for information on how to withdraw your consent. 3. legitimate interest. We use your data for purposes that do not infringe on your privacy. The information is used for the following purposes: – Targeted advertisements (Your encrypted personal data is never shared with third parties without your consent). – Analysis and segmentation of data – Optimization of operations and development of services – Sending e-mails – marketing campaigns – Customer support 4. Legal obligations. We process your data because of a legal obligation or a right we have. The information is used for the following purposes: – Legal compliance – Tax compliance – Social compliance – Good control of our “customer relationship” and “business development” functions 5. International transfers The data is exclusively stored on French territory, no international transfers are made. 6. What are your rights? Access to your data: You can receive a report about the data that AP-PRO stores about you (Cf: point n°9: other remarks or complaints). Delete your data: You have the right to request the deletion of some of your data. However, the law requires a company to retain some of your data. To know more about the deletion or the anonymization of your data, do not hesitate to contact us (Cf: point n°9: other remarks or complaints) Oppose : You can object to the processing of your data if you believe that AP-PRO does not have appropriate rights to do so, or if you wish to request that AP-PRO not process your personal data for direct marketing purposes. To find out how to object to the processing of your data, please contact us (see point 9: other remarks or complaints). Modifying your data: You can correct your data if you think they are wrong or need to be updated. To carry out your modifications, contact us (Cf: point n°9: other remarks or complaints). 7. What are tracking technologies and how are they used? AP-PRO may use tracking technologies such as cookies. These technologies are used to analyze trends, administer websites, track users’ movements within websites or applications, and gather demographic information about our user base as a whole. We use this technology for a variety of purposes, including authentication. The user can control the use of cookies at the browser level. If you reject cookies, you may continue to use our website, but use of certain features or access to certain areas of our sites may be restricted. 8. How secure is your personal information? To protect the privacy of our users’ personally identifiable information, we have physical, technical and administrative safeguards in place. We regularly update and test our security technology. We restrict access to your personal data to our employees. We train our employees to understand the importance of privacy and to maintain the privacy and security of information. 9. Other comments or complaints If you have any questions or uncertainties regarding AP-PRO’s data protection, you can contact the person in charge of data protection at the following address Mr. Laurent Versluysen: lversluysen@dirbat.com Each EU Member State appoints one or more independent public bodies to supervise the application of the General Data Protection Regulation (or GDPR) in order to protect the fundamental rights and freedoms of natural persons with regard to the processing of their data, and to facilitate the free flow of data within the European Union (“Supervisory Authority”). If you believe that AP-PRO is infringing your rights, or if you wish to report an abuse to the Data Protection Authorities, contact the competent authority. In France, this is the CNIL.
PRIVACY POLICY
AP-PRO PRIVACY POLICY
Who processes the data?
AP-PRO is directly responsible for the processing of this data. It is a company registered in the Paris Trade Register under number 880 361 910. Its head office is located at 149 Avenue du Maine. You will find the contact details of the person in charge of data protection at AP-PRO as well as the list of the various departments of the agency at the end of the document.
What information do we collect, how long do we keep it and why do we collect it?
The information we collect from our customers is provided by consent. That is, when the “contact us” form is completed and sent. The purpose of processing this information is to contact the user in order to answer his questions and to discuss directly with him about our services and his projects. In this sense, the data is stored directly in our CRM (Customer Relationship Management) tool. This tool allows a better internal organization and an improvement of the quality of our customer relationship. The data collected is stored for 3 years from the last interaction with a prospect. In the case of a conversion of a prospect into a customer, this data is stored during the entire period of execution, in order to meet legal obligations such as proof of a service performed. CUSTOMER SERVICE – We use the information we collect in connection with our customer relations and support services. The information collected or produced in this way is kept for the duration of the contract and as stated above, in the case of a natural or legal person, characterized as a “prospect”, the data is kept for 3 years from the last contact. Only clearly identified persons working within AP-PRO have access to this data. COMMUNICATION – AP-PRO may use the information collected from its users to communicate with them about current and potential future offers and general information about its business.
What are the legal grounds for data processing?
We process the above-mentioned data on the following legal grounds: 1. The processing is essential for the execution of a service. These data are mandatory and the cessation of their processing will block the entire relationship with the customer. 2. Consent. Any user who is part of the database can, if he/she so wishes and at any time, withdraw his/her consent and request to obtain, modify or delete his/her data. Cookies and Tracking Technologies – This information is stored (cookies and similar tracking technologies) to help us understand how our site is used, to tailor it accordingly and to communicate the most relevant information. See section #9: “Other Comments or Complaints” for information on how to withdraw your consent. 3. legitimate interest. We use your data for purposes that do not infringe on your privacy. The information is used for the following purposes: – Targeted advertisements (Your encrypted personal data is never shared with third parties without your consent). – Analysis and segmentation of data – Optimization of operations and development of services – Sending e-mails – marketing campaigns – Customer support 4. Legal obligations. We process your data because of a legal obligation or a right we have. The information is used for the following purposes: – Legal compliance – Tax compliance – Social compliance – Good control of our “customer relationship” and “business development” functions 5. International transfers The data is exclusively stored on French territory, no international transfers are made. 6. What are your rights? Access to your data: You can receive a report about the data that AP-PRO stores about you (Cf: point n°9: other remarks or complaints). Delete your data: You have the right to request the deletion of some of your data. However, the law requires a company to retain some of your data. To know more about the deletion or the anonymization of your data, do not hesitate to contact us (Cf: point n°9: other remarks or complaints) Oppose : You can object to the processing of your data if you believe that AP-PRO does not have appropriate rights to do so, or if you wish to request that AP-PRO not process your personal data for direct marketing purposes. To find out how to object to the processing of your data, please contact us (see point 9: other remarks or complaints). Modifying your data: You can correct your data if you think they are wrong or need to be updated. To carry out your modifications, contact us (Cf: point n°9: other remarks or complaints). 7. What are tracking technologies and how are they used? AP-PRO may use tracking technologies such as cookies. These technologies are used to analyze trends, administer websites, track users’ movements within websites or applications, and gather demographic information about our user base as a whole. We use this technology for a variety of purposes, including authentication. The user can control the use of cookies at the browser level. If you reject cookies, you may continue to use our website, but use of certain features or access to certain areas of our sites may be restricted. 8. How secure is your personal information? To protect the privacy of our users’ personally identifiable information, we have physical, technical and administrative safeguards in place. We regularly update and test our security technology. We restrict access to your personal data to our employees. We train our employees to understand the importance of privacy and to maintain the privacy and security of information. 9. Other comments or complaints If you have any questions or uncertainties regarding AP-PRO’s data protection, you can contact the person in charge of data protection at the following address Mr. Laurent Versluysen: lversluysen@dirbat.com Each EU Member State appoints one or more independent public bodies to supervise the application of the General Data Protection Regulation (or GDPR) in order to protect the fundamental rights and freedoms of natural persons with regard to the processing of their data, and to facilitate the free flow of data within the European Union (“Supervisory Authority”). If you believe that AP-PRO is infringing your rights, or if you wish to report an abuse to the Data Protection Authorities, contact the competent authority. In France, this is the CNIL.